Changes between Version 2 and Version 3 of SchoolSupportServicesProcesses


Ignore:
Timestamp:
10/01/09 11:03:13 (10 years ago)
Author:
srardin
Comment:

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  • SchoolSupportServicesProcesses

    v2 v3  
    3838  c. Enter 4444 when prompted for password. 
    3939 
    40 E MAIL SUPPORT 
     40== E MAIL SUPPORT == 
    4141        Email:  http://mail.agilemind.com 
    4242        User ID:  support@agilemind.com 
    4343        Password:  !4support 
    44 1)      Follow General Guidelines 
    45 a)      Check email box a minimum of once per hour 
    46 b)      Respond to all requests. 
    47 2)      Process: 
    48 a)      Retrieve email 
    49 b)      Enter TRAC trouble ticket following TRAC procedures. 
    50 c)      Close TRAC ticket after resolved. 
    51 d)      Once support request is completed, move email to Trash. 
     44 1. Follow General Guidelines 
     45  a. Check email box a minimum of once per hour 
     46  b. Respond to all requests. 
     47 2. Process: 
     48  a. Retrieve email 
     49  b. Enter TRAC trouble ticket following TRAC procedures. 
     50  c. Close TRAC ticket after resolved. 
     51  d. Once support request is completed, move email to Trash. 
    5252  
    5353 
    54 VOICE MAIL SUPPORT 
     54== VOICE MAIL SUPPORT == 
    5555         
    56 1)      Follow general guidelines: 
    57 a)      Check voice mail box a minimum of once per hour, more frequently if the phones are busy 
    58 b)      Retrieve message and delete 
    59 c)      Return message or forward appropriately 
    60 2)      Process: 
    61 a)      Dial Main Phone Number (817-329-2223) 
    62 b)      Press 9 when you hear the greeting 
    63 c)      Enter the voice mail box number:  3085 
    64 d)      Enter the password:  1234 
    65 e)      Follow the general guidelines listed above 
     56 1. Follow general guidelines: 
     57  a. Check voice mail box a minimum of once per hour, more frequently if the phones are busy 
     58  b. Retrieve message and delete 
     59  c. Return message or forward appropriately 
     60 2. Process: 
     61  a. Dial Main Phone Number (817-329-2223) 
     62  b. Press 9 when you hear the greeting 
     63  c. Enter the voice mail box number:  3085 
     64  d. Enter the password:  1234 
     65  e. Follow the general guidelines listed above 
    6666 
    6767 
    6868  
    6969 
    70 SERVICE LEVEL GOALS: 
    71 1)      Respond to phone calls within 15 minutes. 
    72 2)      Check emails a minimum of one time per hour. 
    73 3)      Respond to all emails within 15 minutes after they are checked. 
    74 4)      Move competed email request to Trash 
     70== SERVICE LEVEL GOALS == 
     71 1. Respond to phone calls within 15 minutes. 
     72 2. Check emails a minimum of one time per hour. 
     73 3. Respond to all emails within 15 minutes after they are checked. 
     74 4. Move competed email request to Trash