6 | | '''TNG vs. Classic—Do They Behave the Same? |
7 | | What Happens When TNG Loads? |
8 | | What Happens During Sign In? |
9 | | What Happens After Sign In? |
10 | | How Does the Calendar Page Load? |
11 | | Does Switching Pages in My Agile Mind Affect Performance Significantly? |
12 | | What Happens When You Switch Courses? |
13 | | What Happens When You Switch Pages in a Topic? |
14 | | Does Runtime Data Collection Affect Performance? |
15 | | How Does Professional Support Work? |
16 | | Does Using Menus Affect Performance? |
17 | | Do Reports Affect Performance? |
18 | | Does the Glossary or Helps Affect Performance? |
19 | | Does the Agile Assessment Menu Item Affect Performance? |
20 | | Is Performance Different with IE7 than with Firefox? |
21 | | Does Caching Affect Performance? |
22 | | What Steps Is Engineering Taking? |
23 | | What Steps Can You Take To Diagnose an Issue? |
24 | | ''' |
| 6 | |
| 7 | '''TNG vs. Classic—Do They Behave the Same?''' |
| 8 | * What Happens When TNG Loads? |
| 9 | * What Happens During Sign In? |
| 10 | * What Happens After Sign In? |
| 11 | * How Does the Calendar Page Load? |
| 12 | * Does Switching Pages in My Agile Mind Affect Performance Significantly? |
| 13 | * What Happens When You Switch Courses? |
| 14 | * What Happens When You Switch Pages in a Topic? |
| 15 | * Does Runtime Data Collection Affect Performance? |
| 16 | * How Does Professional Support Work? |
| 17 | * Does Using Menus Affect Performance? |
| 18 | * Do Reports Affect Performance? |
| 19 | * Does the Glossary or Helps Affect Performance? |
| 20 | * Does the Agile Assessment Menu Item Affect Performance? |
| 21 | * Is Performance Different with IE7 than with Firefox? |
| 22 | * Does Caching Affect Performance? |
| 23 | * What Steps Is Engineering Taking? |
| 24 | * What Steps Can You Take To Diagnose an Issue? |
| 25 | |
80 | | *When you select a course, all of the navigational elements in the left hand |
81 | | navigation bar are reloaded. |
82 | | *The first time you select a course, the content for topic 1, page 1 is loaded. |
83 | | *Performance takes a large hit the first time you select a course. Note that TNG |
| 81 | * When you select a course, all of the navigational elements in the left hand navigation bar are reloaded. |
| 82 | * The first time you select a course, the content for topic 1, page 1 is loaded. |
| 83 | * Performance takes a large hit the first time you select a course. Note that TNG |
176 | | *We are examining load time information for the new Biology pages—many of |
177 | | these contain very large images. This might be a factor affecting performance. |
178 | | *We are investigating reducing session writing to the server. |
179 | | *We are investigating caching. |
180 | | *There is clearly a memory leak when using Internet Explorer. We are hopeful |
181 | | that this will be significantly improved when we release the version of TNG |
182 | | we are developing to use the new GWT. |
183 | | *We cannot fix bandwidth limitations, but we can investigate compression |
184 | | and caching parameters for Internet Explorer 7 and 8. |
185 | | *We are investigating optimizing our traffic. |
| 176 | * We are examining load time information for the new Biology pages—many of these contain very large images. This might be a factor affecting performance. |
| 177 | * We are investigating reducing session writing to the server. |
| 178 | * We are investigating caching. |
| 179 | * There is clearly a memory leak when using Internet Explorer. We are hopeful that this will be significantly improved when we release the version of TNG we are developing to use the new GWT. |
| 180 | * We cannot fix bandwidth limitations, but we can investigate compression and caching parameters for Internet Explorer 7 and 8. |
| 181 | * We are investigating optimizing our traffic. |
193 | | *Fire off a diagnostic as soon as you get a ticket about slow load times. In |
194 | | either Mac or Windows, open a Terminal or Command window and ping the |
195 | | district server and provide that information to Engineering. This will provide |
196 | | roundtrip delay information and potentially do a traceroute. |
197 | | *Pay particular attention to bandwidth and latency. Support Services can |
198 | | provide a URL to a bandwidth tool. |
199 | | *Ask the reporting teacher for or provide details about: what district, what |
200 | | teacher, what course, what area (or areas) of TNG are slow, what time of day. |
201 | | Engineering needs all of these details in order to reproduce the issue. |
202 | | *Internet Explorer 7 users should bring up the Task Manager and check the |
203 | | process memory when they experience poor performance and slow load |
204 | | times. Internet Explorer 7 users should also check the Performance tab and |
205 | | report if there is any kind of page file usage. |
| 189 | * Fire off a diagnostic as soon as you get a ticket about slow load times. In either Mac or Windows, open a Terminal or Command window and ping the district server and provide that information to Engineering. This will provide roundtrip delay information and potentially do a traceroute. |
| 190 | * Pay particular attention to bandwidth and latency. Support Services can provide a URL to a bandwidth tool. |
| 191 | * Ask the reporting teacher for or provide details about: what district, what teacher, what course, what area (or areas) of TNG are slow, what time of day. Engineering needs all of these details in order to reproduce the issue. |
| 192 | * Internet Explorer 7 users should bring up the Task Manager and check the process memory when they experience poor performance and slow load times. Internet Explorer 7 users should also check the Performance tab and report if there is any kind of page file usage. |